Key Times & FAQ’s

KEY TIMES

Mostly Jazz Funk & Soul Festival will take place 12th-14th July 2019 – for our 10th Anniversary!

Doors open at 1pm on Friday 12th July and 11am on Saturday 13th and Sunday 14th July. Each day finishes at 10.30pm.

The last performance will be around 9pm and so the last entry time will be approx. 9:30pm. However, once you have exchanged your ticket for a wristband you can come and go as you please until the site closes at 10:30pm.

The performing artists will be listed on the line-up page as soon as our full line-up has been announced.

Full performance times will be on display throughout the festival site, they will also appear in the festival programme on the inside cover.

 

FAQ’S

 

Can I buy a ticket on the day?

As long as tickets have not sold out in advance they will be available to buy online throughout the festival at http://www.moseleyfolk.co.uk/tickets/ or they can be purchased on the door. CASH ONLY PLEASE.

 

I have an E-ticket. What do I need to do?

If you purchased a ticket online from our ticket shop you will have been sent an E-ticket by email immediately after purchase. All you need to do is print it out or bring it on your phone (please ensure the barcode is visible) and bring valid ID or proof of address.

If you purchased a ticket from another ticket seller (i.e. not from our own website) please read their terms and conditions. If you have any issues with your tickets, please email the company from which you bought your ticket – we cannot help with any issues to do with tickets bought from other ticket sellers.

 

Help! My tickets haven’t arrived!

If you ordered online from our ticket shop, you will have been sent an E-ticket (see above). If you have not received it please check your Spam folder in the first instance. If you can’t find the email, you can download your tickets from your account on our website using the email address and password you inputted during checkout. If it has not arrived within 48 hours, isn’t in your spam folder or you cannot access your account, then email info@mostlyjazz.co.uk with ‘Ticket not arrived’ in the subject heading, please include the Order no. (if you made a note of it), date of purchase and your full name and address.

 

I have bought tickets for a group and we are not all arriving at the same time, what should we do?

Each ticket has a different barcode and different ticket number. Please make sure everyone arriving separately has a different e-ticket. If you are arriving with all the tickets, you will be able to come out of the festival to give the tickets to your group as they arrive, as your wristband allows you to re-enter the festival.

 

What are my travel options?

Travelling to the festival from Birmingham city centre is easy. Catch the number 50 Bus opposite Moor Street Station (outside Selfridges) and get off in Moseley Village at the Co Op, opposite the park. It takes roughly 15 minutes. Due to the location of the Festival, there is no on-site parking. We recommend using public transport or taxis. Please see all travel info here.

 

When is my favourite band playing?

A rough guide to which bands are playing on what day is available on our line-up page. Timings will be provided in the festival programme and clearly displayed throughout the festival. The first band usually starts at approx 13:00 on Friday and at 11:00 on Saturday & Sunday, with each night finishing at 22:30.

 

What facilities are available for disabled visitors?

The festival site has a disabled viewing area and easy access toilets, however please be aware that the park is on a gentle slope and in places the ground is uneven. For further information please visit our Access & Disability page here. If you still can’t find the information you need, please email info@mostlyjazz.co.uk.

 

What is not permitted on site?

Gazebos and tents are not permitted. The use of camping chairs is permitted towards the back of the park, this area will be clearly signposted.

Absolutely no glassware please! Please decant any food items into plastic tubs. We have a large fully stocked bar, a cocktail bar and a Pimms bar on site. Due to licensing restrictions you are not permitted to bring your own alcohol on site, please do not be offended if we ask to search your bags. Any alcohol found will be disposed of. You are able to bring soft drinks but these must be in sealed plastic bottles or cans. Any soft drinks in open container will be disposed of upon entry.

Dogs are also not permitted on site unless they are a guide dog.

 

What are the rules regarding children at the festival?

All under 18’s must be accompanied by a paying adult aged 21+ (maximum 2 children per adult). Those aged 18-20 do not need supervision, but cannot supervise those aged under 18 themselves. We also run a Challenge 25 policy on all of our bars.
U16 tickets are valid for children between the ages of 12 and 15. Children under 12 years old may enter for free when accompanied by a paying adult (aged 21+).
All children must have some form of ID with them. Our staff reserve the right to question the age of anyone entering the festival. Valid of forms ID include passport, drivers licence, Validate UK cards or any other photo ID.

 

I have bought a ticket for the wrong day/wrong festival, or have lost my ticket. What can I do?

Please note we are unable to refund/downgrade/exchange tickets under any circumstances. If you purchase a physical ticket (not an e-ticket) from our office or local record shops/post office and have lost it, unfortunately we cannot replace this ticket under any circumstances – please look after it!

 

I want to stay all weekend!

If you have purchased a Day Ticket or 2-Day Ticket for the festival, the only way to attend the whole weekend is to purchase the relevant tickets for the extra days you wish to attend. As long as the festival has not sold out, day tickets will be available on the door. Cash only please.